What can you do with it?
Bring conversations from supported social channels into a shared team workspace. Manage Instagram, Facebook Messenger and WhatsApp connections separately, follow customer messages and review delivery or connection problems from the panel.
How to get started
- Check channel access and account eligibility, then complete the Meta connection.
- Enable messaging and configure Gestor hours if needed.
- Open conversations, reply and follow delivery statuses.
Example uses
- Follow enquiries from different supported channels in one workspace.
- Identify failed sends or accounts that require reconnection.
Scope and requirements
Each channel has separate access requirements, account eligibility, permissions and platform messaging rules. Connecting an account does not mean all accounts or message types are supported. Platform reply windows still apply.
Check plans and current pricingQuestions about this feature
Does one purchase enable all channels?
Check Instagram, Messenger and WhatsApp separately in the plans. Account permissions also affect availability.
What if the connection expires?
Review the panel's status and error message. Reconnect the relevant account when authorisation is required.
